Privacy Policy

Lux Laundry Spa respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what information we may collect, how we use it, when we may share it, and what choices you may have regarding your information when you visit our website, contact us, schedule services, or otherwise interact with our business.

By using this website or communicating with Lux Laundry Spa, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or submit personal information through it.

We may update this Privacy Policy from time to time. If we make changes, we will update the Effective Date shown above. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Information We May Collect

We may collect information you voluntarily provide to us, including:

1. Your name;
2. Your email address;
3. Your phone number;
4. Your address or service location information;
5. Details you provide through contact forms, service requests, or customer support communications; and
6. Any other information you choose to send to us.

We may also automatically collect certain technical or usage-related information when you visit our website, including:

1. Your IP address;
2. Browser type and device information;
3. Pages visited on our website;
4. Approximate location information derived from your device or IP address;
5. Referral source information; and
6. Cookie and analytics information.

How We Use Your Information

We may use the information we collect for business and operational purposes, including to:

1. Respond to your questions, requests, or messages;
2. Provide laundry services, pickup and delivery services, or customer support;
3. Process service inquiries and communicate with you about appointments or orders;
4. Improve our website, services, and customer experience;
5. Send updates related to your request or service;
6. Maintain website security and help detect fraud, abuse, or technical issues; and
7. Comply with applicable legal obligations.

Cookies and Analytics

Our website may use cookies, similar technologies, or third-party analytics tools to understand how visitors use the site, improve functionality, and support website performance. Cookies are small files stored on your device. You may be able to adjust your browser settings to block or delete cookies, though doing so may affect how parts of the website function.

How We Share Information

We do not sell your personal information. We may share information in limited circumstances such as:

1. With service providers or contractors who help us operate our website or provide services to you;
2. When necessary to respond to your requests or fulfill a service you initiated;
3. When required by law, subpoena, court order, or other legal process;
4. When necessary to protect our rights, property, safety, or the safety of our customers or others; and
5. As part of a business transition such as a sale, merger, transfer, or reorganization of business assets.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect your information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, provide services, maintain records, comply with legal obligations, and resolve disputes.

Your Choices

You may choose not to provide certain personal information, but doing so may limit our ability to respond to your request or provide services. You may also contact us if you want to update, correct, or request deletion of personal information you have provided to us, subject to applicable legal and operational requirements.

Third-Party Links

Our website may contain links to third-party websites, maps, scheduling tools, or other services. We are not responsible for the privacy practices, content, or policies of those third-party websites or services. We encourage you to review their privacy policies before submitting your information.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website. If you believe a child has submitted personal information to us, please contact us so we can take appropriate steps.

California Privacy Notice

If you are a California resident, you may have certain privacy rights under applicable California law. These rights may include the right to request access to certain personal information we have collected about you, request deletion of certain personal information, and request information about how your data is used or disclosed, subject to exceptions allowed by law.

United States Use

Lux Laundry Spa operates in the United States. If you access our website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States.

Contact Us

If you have questions about this Privacy Policy or want to contact us regarding your information, you may reach Lux Laundry Spa at:

Lux Laundry Spa
203 E Ridgeville Blvd
Mt Airy, MD 21771, United States
Phone: (301) 829-2227
Website: luxlaundryspa.com